Aussies say Air New Zealand is more trustworthy than Qantas

Air New Zealand has topped a list of Australia’s best companies, beating old rival Qantas as most trusted.

For the third year in a row, the Kiwi carrier has outperformed Aussie firms on the Reputation Institute’s 2019 Australian Corporate Reputation Index, with Australia’s biggest airline landing in second spot.

The index measures how Australians feel about companies according to factors driving their reputation, such as product and services, leadership and financial performance.

Qantas — which announced a codesharing deal with Air New Zealand in June — crept into second spot from third place on last year’s list.

Air New Zealand outranked codeshare partner Qantas on an Australian list of most trusted companies. Picture: AAP/Erik AndersonSource:AAP

The airlines came ahead of retailer JB Hi-Fi in third place, Toyota in fourth and Mazda Australia in fifth. Aldi Australia, Samsung, Woolworths, Hyundai Australia and Nestle Australia rounded off the top 10 ranking.

Virgin Australia dropped out of the top 10 this year, after placing fourth in 2018.

Air New Zealand only came second on its own nation’s reputation index after being bested by Toyota. The Kiwi airline operates more trans-Tasman routes from Australian cities than any other airline, connecting Australians to the North and South islands from its hub in Auckland.

Australians trust Air New Zealand more than homegrown airlines. Picture: Hagen Hopkins/Getty ImagesSource:Getty Images

“Air New Zealand is in the business of world-class journeys and maintaining such an outstanding performance year in, year out, is down to the incredible efforts of our people to push boundaries and continually enhance all aspects of our customer experience,” Air New Zealand chief executive officer Christopher Luxon said in a statement.

“Customer focus underpins reputation leadership. We maintain our leading position by continuing to invest in our aircraft, products and services and by bringing genuine Kiwi warmth to the 17 million journeys we’re part of every year.”

JB Hi-Fi came third on the 2019 list. Picture: AAP/Darren EnglandSource:AAP

Recently, travellers named Qantas Australia’s best airline but Air New Zealand the best in the South Pacific region in TripAdvisor’s Traveller’s Choice Awards.

Air New Zealand received a slew of awards in the South Pacific and Oceania category, including best economy, best premium economy and best business class.

It was also named as having the best premium economy class in the world.

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