Parents Flying Home With Newly Adopted Baby Get Heartwarming Surprise From Southwest Flight Crew, Passengers

Traveling with a baby can always be a hectic time for parents, but a newly minted mom and dad had their anxieties put at ease when they received a surprise on their Southwest flight. 

Dustin Moore, a registered dietitian, and his wife, Caren, were flying home to California after adopting an infant daughter when the plane's crew sprung into action to create a special moment for the first-time parents. 

In a detailed Twitter thread, Moore explained that he and his wife were having a typical experience of parents have while boarding a flight, said, "my wife carried our precious bundle, while I offered numerous apologies to passengers while maneuvering the aisle with 4 bags." 

He continued, recounting how when his daughter woke up and needed a diaper change, a flight attendant named Jenny accommodated them by offering them a space for more privacy. 

Afterward, Jenny asked why they were on a flight with such a young baby, finding out what a special trip the Moores were having. Another flight attendant, Bobby, also approached the couple with a few questions.

After that, Bobby took over the intercom and announced to the cabin that there was a “special guest” on board. “She’s just been adopted by her parents Caren and Dustin, and is making her way home,” Bobby said, to which passengers applauded. 

The flight crew then passed out napkins and pens, asking fellow passengers to share a little bit of advice for the new parents.

Bobby read out some of the best ones over the intercom.

About 60 napkins were collected for the Moores to keep.

In addition, the crew gave their daughter a pair of wings, in honor of her first flight.

“What all of those perfect strangers and attendants did not know, was the emotionally tender state of two brand-new parents,” Moore wrote. “Parents who after 9 years of trying had been blessed with their first child. Parents who felt scared, but determined in their new role.”

It turns out, the flight attendant Jenny and Bobby were a married couple that were paying forward the kindness they received on their honeymoon flight.

“Thank you all for the love you've shown us. We only wish we could sit down with each of you, tell you the rest of the story, and hear yours. Maybe another time,” Moore concluded.

Southwest Airlines is known for going above and beyond in terms of customer service, especially recently. Earlier this week, the airline helped a customer recreate his romantic proposal to his wife of 25 years.

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