BA passengers could get up to £520 after flights grounded due to IT fault
British Airways grounded a number of long-haul flights early on Tuesday morning following a computer fault.
Passengers found themselves facing flight delays as an IT glitch meant planes could not access global flight plan systems.
The disruption predominantly affected flights to London from North America, according to reports.
READ MORE: Ryanair, Jet2, easyJet and more have strict rules about Christmas crackers on flights
A statement from British Airways said: "We’re experiencing delays to some of our flights due to a technical issue with our flight planning. We're sorry for the disruption to our customers' journey, we’re urgently investigating this so that they can travel as soon as possible."
Have you been affected by travel disruption? Email us at [email protected]
Passengers affected by the delays will likely be entitled to getting some money back.
That's because under current rules, you can can claim up to £520 in compensation if the delay is the airline's fault – and an IT glitch would fall under this.
However, the amount you could claim depends on a number of factors including the distance of your flight and how long you were delayed for:
- If your flight is delayed for more than three hours on journeys between 1,500km to 3,500km, you could claim up to £350.
- If your flight is delayed for more than four hours on journeys over 3,500km, you could claim up to £520.
- If your flight is cancelled entirely, you can either have a full refund (including other flights from the airline you won't use in the same booking), or a replacement flight to get you to your destination.
You can find out more on citizensadvice.org.uk.
The British Airways delays are the latest issues in a string of travel chaos facing UK holidaymakers this festive period.
There are a number of strikes affecting travel services such as railway industrial action and walk outs from Border Force workers.
Eurostar announced it would be cancelling all of its Boxing Day trains due to UK train strikes – which do not include Eurostar staff – creating issues for its operations.
READ NEXT:
UK cottage that inspired Christmas film The Holiday with Cameron Diaz now on Airbnb
Woman kicked off flight 2,000 miles from home because she's allergic to nuts
Inside the hotel that celebrates Christmas all year – and Santa visits in the summer
Sexpert reveals 'must-have' items couples should pack for steamy hotel sex
Source: Read Full Article
