BBC star outraged Premier Inn don’t clean room and you must ‘ask for it’
Get the best travel tips, advice and holiday deals
Thank you for subscribing!
Get the best travel tips, advice and holiday deals
We have more newsletters
A money journalist claims he will "never stay again" at a Premier Inn hotel because of the lack of housekeeping service. He angrily tweeted the budget hotel chain after spending the day out at work to return and find his towels and bed sheets hadn’t been changed.
Paul Lewis, who presents BBC Radio 4’s Money Box, was furious that he came back to his room and housekeeping hadn’t been. However, it turns out that he may have missed the information about how to get your room serviced.
The reporter posted on Twitter about the Premier Inn policy which apparently states that you must request housekeeping services ahead of time. Angry at the lack of communication about this, Paul declared that he would never stay with the chain again as it didn’t live up to the standards of hotels around the world.
READ MORE: Brits warned to avoid disgusting hotel room surface covered in dead skin and sweat
READ MORE: 'Infuriating' plane passenger covers someone else's TV screen during long-haul flight
He commented: "In @premierinn hotel but after a day's work no clean towels, no cleaned room, no made bed. I complain but am told I must ask to have my room cleaned. No one told me! I've stayed in hotels all over the world and never had to do that. I will never stay @premierinn again. Beware."
The angry post went viral with a massive 2.5million people viewing it and over 2,000 people gave their point of view in the comments in a lively debate. Some claimed that so long as the policy is clear it’s not a problem while other said they’d prefer not to have their rooms serviced.
Darren Lev stated: "To be fair, that is the procedure and it normally says in the folder alongside the menu etc. If you are staying multiple nights you need to ask for your room to be cleaned." However, Paul claims that this was not the case for him.
Others said they were told of the policy at check in. Andrew Dyson said: "Same here, stayed four nights in Bournemouth in October and it was mentioned to us on checking in that if we wanted room service we had to request it – but it was clean, clean towels bed made when we got there which is what I'd expect anywhere."
Some noted that the change was for environmental reasons. Meryl O’Rourke said: "Yep, I stay away for work almost every weekend. This is standard most places now to save unnecessary electricity and water waste."
However, others found it irritating. Lizzie B wrote: "This is a bit of a bug bear of mine right now. I have no problem when they give me the choice of having my room cleaned or not but I would expect a reduction from my bill if I choose not to but funnily no hotel has ever offered that. It must save them money."
Yet, other people much preferred their rooms to be left alone. Philip Usher said: "If it’s my mess I don’t care. I don’t need a clean towel and made bed every day. I’d rather not have someone in my space tbh."
Andrew Allison added: "Most hotel chains are like this now. It doesn’t bother me in the least. I can make my own bed; I can tidy up after myself; and there are always spare towels if you need them. And Premier Inn does let you know about this policy. It reduces the cost of rooms."
While Veronica Cullen added: "There are signs up in reception but it’s true, they aren’t obvious enough unless you’re there for a while queuing and have time to look around. I prefer this setup though. I choose PI because they are not forcing guests to be responsible for opting out of housekeeping."
Some did note that you "get what you pay for". Robert Bain noted: "I think Premier Inn provide a good service at a competitive price."
A Premier Inn spokesperson told Daily Star: "Aper our website all our guests can request a daily room tidy. This policy is communicated to guests booking for more than one night on their booking confirmation and in-hotel signage also reminds people that they can ask.
"Stays more than one night the guest simply has to ask at reception that they would like their room tidied though we’ve found not having the room tidied daily is popular among people choosing for sustainability reasons. If they choose not to have a daily tidy, their room will automatically be tidied after the sixth night. However, the overwhelming majority of people stay with us for one to two nights anyway so not applicable to most people.
"Guests can request more towels, tea and coffee etc at any time and we’ve introduced new 'help yourself' stations for guest amenities, where guests can self-serve on things like teabags and milk in some sites."
- Holidays
- Staycation
Source: Read Full Article
