British Airways flyers ‘miss Christmas’ after 48 hour delay on Gatwick flight ‘Frustrated’

British Airways releases new campaign as travel restrictions ease

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The British Airways flight was set to fly from Costa Rica to London Gatwick Airport earlier this week. However, severe delays meant passengers waited until Boxing Day morning to take flight.

Delayed flyers first shared their anger of the flight changes in a series of posts this weekend.

As well as waiting for “48 hours” some claimed there was poor communication about what was happening from the airline.

One wrote on Twitter: “No info provided for any of the numerous delays so far. 

“When’s our flight leaving for the UK?

“What time do we need to be there? Do we need to re-book Covid tests? 

“Can we please have more than one rasher of bacon for breakfast?”Another added: “Hello. Are any of your customer service phone lines working?

“Now delayed for ANOTHER 24 hours and no one to talk to. #BA2236”

British Airways Twitter responded to the post.

It stated: “Hey Darrin, we’re sorry your flight has a further delay.

“We don’t underestimate how frustrating this must be for you. When we have an update on your new departure time you will be contacted. Natalie M”

One more passenger posted: “Thirty hour delay, missed Christmas and now your system is down so we can’t check in.

“What’s next for BA2236?”

One more said: “We were told that the plane due to take us couldn’t depart Jamaica due to the crew ‘expiring’ and not being allowed to fly by the authorities as they’d worked too many hours.

“BA should have planned for this, it’s simple staffing.”

The plane took flight in the early hours of Boxing Day morning.

However some passengers have taken to social media today to share concerns about the compensation offered.

One wrote: “Don’t you think a 12 pound voucher (printed as 3 x 4 pound) after 48 hour delay plus two on the plane is taking the mickey?

“I get you plan to do more – would it have been that hard to send the full email before we landed? (You had 48 hours to prepare…) #BA2236”

British Airways has offered its apologies to passengers and explained the flight could not take place as the plane was not cleared as safe to fly.

A spokesperson said: “We would like to send a heartfelt apology to the customers on this flight, who have had their Christmas plans ruined.

“We will never fly an aircraft unless we feel it is completely safe to do so, and on this occasion, our engineers were unable to clear it to fly.

“Since then, our teams have been working behind the scenes to do all they can to ensure an aircraft is ready at the earliest opportunity to bring customers to London.

“We appreciate the patience and the understanding of our customers and our engineers and crew colleagues who have also done all they can to assist.”

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