Cathay Pacific passengers snap up bargains of a lifetime after glitch lowers $16,000 first-class tickets to $675 (and the airline will honour the fares)
- Bargain fares for premium seats were sold on flights from Vietnam to New York
- Some of the tickets were being sold at a 95 per cent discount
- Airline tweeted ‘we made a mistake but we look forward to welcoming you’
A pricing glitch allowed airline passengers to snap up luxury first class tickets that usually cost $16,000 (£12,700) for just $675 (£536).
Hong Kong-based Cathay Pacific sold the bargain-of-a-lifetime fares on its website on a route from the Vietnamese city of Da Nang to New York with a huge 95 per cent discount.
But despite realising the glitch, the airline reassured lucky passengers who snapped up the cheap tickets that the fare price would still be honoured.
A pricing glitch on Cathay Pacific’s website let passengers snap up first class tickets at a discount of 95 per cent
The pricing mistake was first noticed several days ago by aviation bloggers, who trawl the internet looking for cheap deals.
Gary Leff, a travel and loyalty-programme blogger who writes on View from the Wing, noticed the first class fares being offered for $675 for travel in August 2019.
However, he wrote that when he checked prices in first class on the same route in July and September, they were priced at $16,000.
When Cathay Pacific noticed the gaffe, it was forced to admit its pricing mistake.
When Cathay Pacific noticed the gaffe it was forced to admit its pricing mistake on Twitter and it added that it would be honouring the tickets
And even though the carrier could cancel the tickets, it announced that the fares would still stand.
In a tweet, the airline said: ‘Happy 2019 all, and to those who bought our good – VERY good surprise ‘special’ on New Year’s Day, yes – we made a mistake but we look forward to welcoming you on board with your ticket issued. Hope this will make your 2019 ‘special’ too! #promisemadepromisekept #lessonlearnt.’
This means that the customers will be able to experience first class perks such as access to the airline’s lounges, a fully flat bed, a cosy sleep suit and a carefully selected menu.
The bargain fares were sold on a route from the Vietnamese city of Da Nang to New York. Pictured is a Cathay Pacific first class cabin
First class perks on Cathay Pacific include access to the airline’s lounges, a fully flat bed, pictured, and a cosy sleep suit
The pricing gaffe comes just months after a sophisticated hack on Cathay Pacific’s computer systems last year that exposed private information of 9.4 million passengers. It was the world’s biggest airline data breach.
However, it is not the first time airline passengers have snapped up tickets due to a pricing glitch.
Last year, British Airways sold tickets on routes to Dubai and Tel Aviv for as little as £167.
Some of the food on offer in Cathay Pacific’s first class cabin, which is carefully selected by chefs
However, the airline was accused of leaving passengers high and dry by cancelling the tickets and hiking up prices in the process.
The airline claimed the cheap offers were a mistake and cancelled all tickets- prompting fury among customers.
BA said it offered customers a full refund and £100 vouchers but many said the gesture wasn’t good enough.
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