Center Parcs issues refund update for Britons with holidays ruined by lockdown

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UK holidays saw something of a renaissance in the summer months following the first lockdown, with Britons in their droves booking holidays right through into the winter months. However, holiday dreams have once again been shattered by a second lockdown.

Prime Minister Boris Johnson made the decision to reimpose draconian measures for four weeks after his tier system reportedly could not stop cases of coronavirus growing nationally.

As part of the new restrictions, overnight stays and leisure travel are banned.

This means anyone with a holiday booked to holiday parks, much like Center Parcs, will now no longer be allowed to go.

Following the news, Center Parcs released an update for its customers who are impacted by Mr Johnson’s latest move.

The holiday provider confirmed it would be closing all of its UK villages from Thursday, November 5.

Parks will remain closed until Friday, December 4.

The lockdown is due to end on December 2.

“Following the government announcement on Saturday 31st October all our UK villages will close from Thursday 5th November until at least Friday 4th December,” reads a statement on the company website.


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“We continue to support government advice with our priority being the safety and wellbeing of our staff and guests.”

A Center Parcs spokesperson told “In light of the recent Government announcement regarding coronavirus, we are closing all of our UK villages from Thursday 5 November until at least Thursday 3 December.

“Our village in Ireland, Center Parcs Longford Forest, also remains closed until at least Thursday 3 December in line with Irish government guidance.

“We will be in contact with guests due to arrive during the closure period to move their break to a different date or arrange a full refund as soon as we can.

“We recognise that this will be disappointing news for anyone looking forward to their break and we would like to thank our guests for their ongoing patience and understanding.”

Guests who had bookings from the beginning of this week will still be allowed to visit, however, trips will be cut short when the park closes its doors on November 5.

Parks will close at 10am on Thursday.

Those who wish to continue on with their holiday are being given a 50 percent discount.

Alternatively, holidaymakers can reschedule their stay to a later date, along with a £100 discount, or cancel their trip and receive a full refund.

Those with plans during the lockdown weeks are also entitled to a full refund, or the opportunity to change their dates of stay with a £100 discount.

Center Parcs has stated it is working to contact customers but advises it is prioritising those who are due to stay sooner.

“Please do not contact us to allow us to help guests with imminent breaks, we promise to be in touch very soon,” advises Center Parcs.

For those with holidays planned beyond lockdown, the future remains somewhat unclear.

“We understand that guests with breaks beyond the closure period and new guests looking to make a booking will have questions too,” adds the holiday provider.

“We are asking all existing and potential guests to check government information themselves to understand any changes or new rules prior to visiting Center Parcs, booking a new break or when considering a date change or cancellation of an existing booking.”

Though lockdown is due to end on December 2, meaning domestic travel may be able to resume, it is not yet certain.

What’s more, Michael Gove appeared on BBC’s Andrew Marr show and suggested it could go on longer than this date.

“We do need to get the R rate below 1,” the Cabinet Office minister said.

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