Two recent incidents involving young children who refused to wear face masks show how airlines are struggling to balance safety with compassionate treatment of all their customers during a pandemic.
JetBlue Airways forced a woman and her six children off a plane this week when her 2-year-old daughter wouldn’t keep her mask on.
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“It was horrible, the whole experience was traumatising,” the mother, Chaya Bruck, told the New York Daily News from the airport in Orlando, Florida, where the Brooklyn family was stranded.
Last week, a Texas woman said Southwest Airlines booted her family off a plane after one of the children, a 3-year-old with autism, refused to wear a mask. Alyssa Sadler said her son became upset because he does not like to have his face touched.
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