Dad fuming as kids denied boarding on Jet2 flight due to lack of photo ID

A fuming dad claims his kids were stopped from boarding their flight in Manchester to travel to the Channel Islands as they didn’t have photo ID.

Shane Lloyd’s son and daughter, both teenagers from Wigan, were due to jet off for a week’s holiday in Jersey where their father lives, reports MEN.

But, he claims his son Dylan, 13, and daughter Grace, 14, who were travelling with their aunt, were left in tears after being told at the departure gate they couldn’t board the Manchester Jet2 flight.

This was apparently because they didn’t have identification with a photo on it.

UK passengers travelling to Jersey and the Channel Island do not need a passport for the trip.

However, adults are asked to bring photo ID of some form.

The Jersey tourist board says kids under 16 are not required to show ID on domestic flights, and the adult they are travelling with can "vouch for the child's identity".

The airline has since apologised for the mistake and booked the kids new flights to Jersey.

But, dad Shane stated his time with his children was cut short by the error – and he was out £1,000.

"I couldn't believe it" he said. "I was furious. I was at Jersey Airport waiting for them then I got a call from my sister saying they wouldn't let them get on.

"They've flown over, it must be 15 to 20 times now since I've been here, they've flown with easyJet, with Jet2, from Manchester, from Liverpool, and they've never needed ID.

"My daughter lived here with me for 18 months and she flew back six months ago on a Jet2 flight and didn't need photo ID.

"Every time I make their mum pack their birth certificates though just in case but this time they said even they weren't good enough. They had to come all the way back through security. They were both in tears.

"The worst part of it is their mum was meant to be going away herself but her holiday was cancelled as well the same day. If it hadn't of been they would just been left stranded there and I wouldn't have been able to get to them."

The official website of Jersey's tourist board states: "Children under the age of 16 do not need to show ID on domestic flights. The adult they are travelling with can vouch for the infant/child’s identity."

The website adds: "Always check with your airline and ferry company before travelling to confirm the identification you’ll need to carry."

The children have passports, although one of them is out of date, Shane said, and they didn't bring them as they knew they weren't necessary.

Dylan and Grace had already passed through security when they were stopped with Shane’s sister Leah.

Despite their aunt having photo ID and the kids’ birth certificates they were denied boarding.

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They have flown over a dozen times to Jersey on different airlines and have never been asked for photo ID, Shane said. And he said their plans have into turmoil on what is a momentous family occasion.

His girlfriend is pregnant and he was flying his children over in order that they could be part of a gender reveal party where they would find out if they were getting a new brother or sister.

Shane had booked a week at a campsite on the island but was forced to cancel leaving him hundreds out-of-pocket.

And, he struggled to re-book any accommodation for the family due to the Queen's Platinum Jubilee Celebrations.

A spokesperson for Jet2 said: “We can confirm that we have been in touch with the customer and pleased to say the matter has since been fully resolved. We would like to apologise to the family for any inconvenience caused.”

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