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Unfortunately, passengers are sometimes responsible for causing flight attendants stress. Jane Hawkes, a consumer expert and former flight attendant, told Express.co.uk how passengers can make cabin crew’s lives easier.
Jane told Express.co.uk: “Remember to use the name of whoever is looking after you. Again this can make for a more personal experience.
“It’s nice to recognise and treat the person serving you as an individual and not just a representative of the company.”
Most cabin crew will wear a name badge on their uniform or passengers could ask their name.
This helps to build a rapport with cabin crew and make them feel appreciated as they work.
Cabin crew usually greet passengers when they board the plane and will help to direct them to their seat.
This is a great chance to learn their names and passengers should always remember to greet the crew.
However, Jane said there’s one main thing that tourists can do to help their cabin crew have a good experience.
She told Express.co.uk: “Most important of all, follow the rules as per your terms of carriage and listen to the crew.
“People often hear but they don’t listen, there’s a difference. Following instructions such as ‘Put bags under the seats’ and ‘Fasten your seatbelt’ saves crew time and makes their job easier as they check the cabin.”
Passengers will need to stow their bag under the seat in front or put it in the overhead locker before take off.
Travellers also need to wear their seatbelt for take off and landing and should only undo it when the light switches off.
Seatbelt signs often come on if the plane experiences turbulence and cabin crew will need to check people are wearing them.
Jane said: “There’s also an important reason for every instruction. For example, bags incorrectly stowed can be a trip hazard and not fastening your seatbelt may mean you hit the ceiling in extreme turbulence.
“You might think you know it all already and it will never happen to you but paying attention to crew delivering aircraft specific safety demo is essential. Your safety is their priority.”
At the start of the flight, cabin crew will always deliver a safety demo from the plane’s aisle.
Although frequent travellers might think they already know the rules, they should still listen to the demo.
Although it’s very unlikely there will be an emergency situation, the safety demonstration could save a passenger’s life.
On a long-haul flight, passengers may watch the safety demo on their inflight TV rather than a cabin crew demo.
Travellers will also need to put their mobiles and electronic devices in flight mode or turn them off at the start of the flight.
Cabin crew have to check for this before takeoff and turning it off without a warning can make their job easier.
Jane Hawkes shares tips and advice on her blog at ladyjaney.co.uk.
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