Holidays: Hotel staff reveal secret to getting a room upgrade for free – would you try it?

Holidays are a part of almost all Britons yearly plans, with 86 per cent of British people taking a holiday each year according to ABTA. With all of that travel comes additional expenses though. Whether you’re vacationing at home or abroad, the cost of travel, food and drinks, souvenirs and accommodation has to be accounted for, leaving little room to splurge on additional luxury. Luckily, some anonymous hotel staff have revealed some secrets to bagging the ultimate hotel room upgrade.

Holidays: Would you try this hotel room upgrade trick?

Hotels tend to offer a wide variety of room types, from a standard twin bed with basic amenities, to glamorous presidential suites with their own staff on hand to meet guests’ every need.

As you might expect, the higher quality the room is, the more expensive the bill gets.

For holidaymakers, this can be a weighty expense that would impact the rest of their holiday if beyond their travel budget.

However, help is on hand for customers who are hoping to experience the high-life for a low price.

From front desk staff to concierge, a number of hotel staff have flocked to Reddit to share their behind-the-scenes knowledge on how customers can boost their hotel room without shelling out.

Posting on the internet forum, staff members pointed out reasons why a guest may be offered an upgrade, and some of them are a lot more straight forward than you might realise.

Front desk staff are reported to be more willing to offer an upgrade to guests if business is slow.

One anonymous front desk clerk said: “Don’t ask when others are checking in or at the desk.”

George Hobica, founder of discount airfare site, gave it a go and shared his experience with Business Insider.

He said: “I had been booked in a room near the elevator. I told them I was a light sleeper and asked for a room at the end of the hallway. The nice person behind the desk upgraded me to a better room at no charge.”

Timing also plays a huge role in how likely you will be to nab a better room.

“If you complain about things within the first 30 minutes of your stay then that’s usually valid for a free upgrade,” explains one of the Reddit users.

“Especially if you’re nice.”

In fact, it seems that simply “being nice” is the absolute best way to get your hands on an upgrade, with hotel staff members across the board in agreement.

One wrote: “Being nice. It may sound like a shot in the dark, but it’ll truly increase your odds way more than demanding it. Being polite, understanding, easygoing, and yeah…a small tip doesn’t hurt.

This only goes for my hotel though, can’t speak for others.

Meanwhile, another Front Desk Manager said: “If you are nice, friendly and just ask for an upgrade or nicer view and not trying to scam your way to something better, you would have a better chance with me.

“I managed front-of-the-house for a major brand and while complaining could get you a free night or free breakfast, if we weren’t sold out, we would be more than happy to upgrade people or families that were just pleasant and not being rude for freebies.”

However, the staff were quick to point out that they would not be scammed into giving you a free room.

Many warned not to try lying about the state of a room or making a huge scene in order to secure the room boost.

“If we thought someone was trying to scam us for a free night or other upgrades, we would go out of our way to fix your issue without giving you anything that you didn’t already pay for or at the most a free breakfast,” the Front of House Manager added.

“I even had a night auditor go are far as having a complete bed switched out of a room because the lady was complaining about every tiny thing she could possibly find wrong and had done the same on her previous stays until she was given a free night.

“We did not comp her stay. She still came back and stayed with us several more times and did not try her complaining scheme any more.”

Passengers heading for cruise holidays are in luck too, with many operators offering free passenger upgrades when cabins are unsold.

However, a former cruise ship doctor has weighed in with his own advice.

He said that some cruisers even go as far as to include the medical team in their plight for a better abode.

en MacFarlane wrote in his book Cruise Ship SOS an upgrade plea the medical team hear all the time.

The excuse he was frequently given was claustrophobia – the irrational fear of confined spaces.

This is particularly used by passengers who are booked in the cheaper inside rooms that don’t look out to sea, the book revealed.

“To give them some credit, passengers are getting more igneous about upgrades all the time,” one doctor told MacFarlane.

“Using claustrophobia to get out of an internal cabin is one of the oldest tricks in the book.”

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