Jet2 forced to cancel flights as air traffic control chaos continues
Simon Calder talks about failure of UK air traffic control computer system
Jet2 has been forced to cancel over 20 flights as disruption from an air traffic control failure continues. A technical fault at the air traffic control service caused widespread chaos on August 28.
Although the problem was resolved that day, fallout from the issue could continue for the rest of the week.
Jet2 apologised to customers for the flight cancellations but said it was left with “no other choice”.
The holiday company said: “We will be contacting all affected customers to let them know, and they will of course receive a full refund. We are extremely sorry to have to take this decision however the ATC disruption leaves us with no other choice.”
It said that customers should travel to the airport as normal unless told otherwise and continue to check flight information on the Jet2 website.
READ MORE Passenger rights for cancelled and delayed flights
Full list of cancelled Jet2 flights (Tuesday August 29)
- LS169 Manchester to Ibiza
- LS809 Manchester to Malaga
- LS905 Manchester to Crete
- LS953 Manchester to Majorca
- LS1709 Manchester to Athens
- LS1719 Manchester to Catania
- LS759 Manchester to Mahon
- LS911 Manchester to Crete
- LS931 Manchester to Malta
- LS951 Manchester to Corfu
- LS961 Manchester to Dubrovnik
- LS875 Manchester to Faro
- LS917 Manchester to Tenerife South
- LS1245 Birmingham to Ibiza
- LS1275 Birmingham to Majorca
- LS1431 London Stansted to Dubrovnik
- LS1577 London Stansted to Crete
- LS217 Leeds Bradford to Lanzarote
- LS261 Leeds Bradford to Thessaloniki
- LS443 Leeds Bradford to Crete
- LS245 Leeds Bradford to Split
- LS303 Belfast to Reus
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Ryanair also said it had been forced to cancel flights while British Airways warned its flights had been “severely disrupted” causing “unavoidable delays and cancellations”. easyJet warned customers some flights would be unable to operate.
Travel expert Simon Calder warned tourists to prepare for “serious disruption” and said issues could continue for several days.
The National Air Traffic Service has said it has launched an investigation into what went wrong and its operation director apologised for the chaos.
Aviation analyst, Sally Gethin, told BBC News: “Airlines will have a major headache now, looking after customers and getting the planes back to some normal schedule again.”
Thousands of passengers were left stranded after the issue occurred, on what was one of the busiest days of the year for airports.
Passengers are entitled to another flight or a refund if their flight is cancelled but won’t necessarily be entitled to compensation.
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