Ryanair hits back at ‘false’ claims that it’s introducing new fee for passengers

Holidaymakers have spoken out in fury after claiming budget airline Ryanair had introduced a new charge. A small number of passengers claimed they were being forced to pay for a seat in order to download an e-boarding pass, or face queuing up at the airport.

However, the airline has hit back at the 'false' reports. A spokesperson told the Daily Star: "These reports are false. There is no charge for a Ryanair digital boarding pass – ever. All Ryanair passengers can pay for a reserved seat if they so wish or if passengers wish to avoid this seat fee, they can select a randomly allocated seat entirely free of charge.:"

The airline is notorious for charging for heaps of add-ons from checked luggage to cabin bags, drinks and snacks on board, seat selection, priority boarding and more. Airlines have previously stated that digital passes allow them to hire fewer check-in agents which saves them money and keeps costs down. This is part of what lets them sell flights at such low prices.

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Ryanair has already come under fire for charging Brits £55 per person to print off their boarding passes if they don’t check in online. This fee is applied to prevent large queues at the airport for check-in. Earlier this year, a woman took to Twitter, now known as X, in fury after her elderly parents were charged the added fee. She said her parents "in their 70s and 80s" made a mistake when downloading their boarding passes to their mobiles.

To be able to board the flight they then had to shell out £110 for "two pieces of paper". The rule means that the latest change to Ryanair policy, which will cause more queues at check-in is confusing for some.

A Ryanair spokesperson told Daily Star at the time: "In accordance with Ryanair’s T&C’s, which these passengers agreed to at the time of booking, they failed to check-in online before arriving at Stansted airport (11 Aug) despite receiving an email reminder (10 Aug) to check-in online. These passengers were correctly charged the airport check-in fee (£55 per pax).

"All passengers travelling with Ryanair agree to check-in online before arriving at their departure airport and all passengers are sent an email/SMS, reminding them to do so 24hrs before departure. We regret that these passengers ignored their email reminder and failed to check-in online."

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