Ryanair passenger fights fee after autocorrect changed his name from Luke to Lukewarm

A Ryanair passenger has taken to social media to complain after his name was allegedly changed by autocorrect on his flight booking. Luke Bradley from Wicklow in Ireland said his name was altered to ‘Lukewarm’ by autocorrect. Ryanair demands a €115 (£100) fee for a full name change which Bradley is now challenging. Bradley claims he booked a €50 (£43) ticket to fly to Manchester to watch the derby and has requested the fee be waived as “Lukewarm is not a name.”

Ryanair passenger fights airline fee after autocorrect changed his name from Luke to Lukewarm

The aggrieved passenger took to Twitter to complain to Ryanair following an allegedly unproductive conversation with the airline’s customer care team.

Addressing the post to both Ryanair and its CEO Michael O’Leary, Bradley wrote: “After a painstaking day on the phone to your customer service I have decided to air my grievance on social media.

“Upon reviewing my flights to watch the Manchester derby I have noticed my name on the boarding pass is Lukewarm Bradley.

“Despite what Gabi the senior supervisor in your customer care team thinks I assure you Lukewarm is not a name and never will be especially not in the North Wicklow/South Dublin area.

“I understand this is 2019 and who knows what Kanye West will call his next little nipper but I can assure you as of today there is nobody in the world called Lukewarm.

“Please allow common sense to prevail here and please waive the €115 charge to change the name on the flight so I can have my sanity back… let’s get #justiceforLukewarm (sic).”

Bradley also shared a screenshot of his conversation with Ryanair’s customer service, where he wrote: “My first name is down as Lukewarm Bradley. I DIDN’T ENTER that. It’s not even a name.”

According to the Ryanair website, passengers have a 48 hour grace period “from the time of original booking, to correct any minor errors (i.e. incorrect spelling of names) free of charge.”

However, outside of this period, passengers have to fork out for the €115 fee.

“Full name changes will still incur a name change fee,” said Ryanair. “You can change you can change the name on the flight up to two hours before your flight is scheduled to depart.

“Please note in certain situations, it may be cheaper to purchase a new flight, rather than paying for a name change.”

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Bradley told The Independent: “It’s outrageous they can’t change this.”

A spokesperson for Ryanair also told The Independent: “It is each customer’s responsibility to ensure the name on the booking matches the name on their passport and we offer a 48 hour grace period to correct minor booking errors.

“This customer requested a name change nine days after making the booking.”

Express.co.uk has also contacted Ryanair for further comment on the incident.

Earlier this year, Ryanair was criticised by Martin Lewis, founder of the UK consumer website MoneySavingExpert.com, for charging passengers hit by a name change ‘glitch.’ The budget airline has so far denied the error, claimed Lewis. 

Chief Executives of Ryanair and its regulator, the Civil Aviation Authority (CAA), were presented with a dossier of over 160 Ryanair passengers who were hit by the ‘glitch.’ MoneySavingExpert.com first reported the issue in December 2018 and has since received complaints from angry customers travelling with partners or friends with different surnames. 

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