Thomas Cook has been forced to apologise after cabin crew told a young woman to cover up her “inappropriate” outfit choice of trousers and a crop top. Emily O’Connor, 21, was flying from Birmingham Airport to Tenerife when the incident occurred. The passenger claims flight attendants repeatedly asked her to put more clothes on. The trainee accountant said crew asked her as she boarded the plane and then went on to surround her in her seat in a group, calling her wardrobe choice “inappropriate.”
Thomas Cook told me that they were going to remove me from the flight if I didn’t ‘cover up’ as I was ‘causing offence’ and was ‘inappropriate’
O’Connor shared her experience with Thomas Cook online in a post that has rapidly gone viral.
She uploaded a photo of her outfit, which shows her wearing high waisted orange trousers and a black strappy crop top.
She posted on Twitter: “Flying from Bham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn’t ‘cover up’ as I was ‘causing offence’ and was ‘inappropriate.’
“They had four flight staff around me to get my luggage to take me off the plane.”
O’Connor said a manager then “went to get [her] bag to remove [her] from the flight.”
The flier claimed a man also hurled abuse at her while Thomas Crew staff did nothing.
She posted that he’d shouted: “Shut up you pathetic woman. Put a f***ing jacket on.”
O’Connor was eventually given a jacket by her cousin. She posted: “I was given a jacket by my cousin sitting at the front of the plane and [staff] did not leave until I physically put it on.
“They made comments over the speaker about the situation and left me shaking and upset on my own.”
Thomas Cook has since apologised for the incident and said it could have been better managed.
An airline spokesman told Express.co.uk: “We are sorry that we upset Ms O’Connor. It’s clear we could have handled the situation better. In common with most airlines we have an appropriate attire policy.
“This applies equally to men and women of all ages without discrimination. Our crews have the difficult task of implementing that policy and don’t always get it right.”
According to Thomas Cook’s ‘appropriate attire’ policy: “Customers wearing inappropriate attire (including items with offensive slogans or images will not be permitted to travel unless a change of clothes is possible. Footwear much be worn on the aircraft.”
O’Connor appeared on ITV’s This Morning to discuss the upsetting experience.
She also thanked people for the support, posting on Twitter: “Just a quick message to say thank you to everyone that has stuck up for me. I’ve been inundated with love and support off all genders and it truly means a lot.”
A fashion expert recently revealed to Express.co.uk the best outfit to wear on a plane. Alex Longmore has shared her advice on how to stay cosy and warm throughout.
Yet the style guru, who has 16 years experience at the top of the industry, insisted to Express.co.uk comfort did not mean a compromise.
She said: “I would suggest when it comes to flying, to look chic yet comfortable is key. A large scarf or shawl is excellent to help you stay warm, keeping the air conditioning on the planes at bay.
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