Holidays: Matt Allwright gives advice on summer travel
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Holidays to Greece, the Balearic and Canary Islands and Malta are among those which have been cancelled in June by travel provider TUI. The decision comes following the Government’s decision to add no new nations to the green travel list, while simultaneously removing Portugal.
TUI has assured customers it will not take them to destinations if the Foreign, Commonwealth and Development Office (FCDO) advises against non-essential travel.
The travel provider is “reviewing” its current flight and holiday programme, and sharing information to travellers whose plans may have been cancelled.
In a recent update, holidays including flight-only and accommodation-only bookings to an array of destinations have now been cancelled.
Cancelled holidays include those due to depart on or before June 20, 2021, to Aruba, the Balearic Islands (Majorca, Ibiza, Menorca and Formentera), Croatia with the exception of Kvarner Bay, Cyprus, Greece (Halkidiki, Kefalonia, Preveza, Samos, Santorini, Skiathos, Thassos, and Chania in Crete), Jamaica, Italy, mainland Spain, La Palma in the Canary Islands and Malta.
An array of long-haul holidays due to depart on or before June 27, 2021, have also been cancelled.
These include Bulgaria, Cape Verde, Costa Rica, Dominican Republic, Egypt, India, Indonesia, Maldives, Mauritius, Cancun and Puerto Vallarta in Mexico, Morocco, Sri Lanka, Tanzania, Thailand, Tunisia, Turkey, the UAE and the US.
Holidays to Florida are further cancelled up until June 30, 2021.
All TUI Lakes and Mountains holidays, with the exception of Switzerland, are cancelled up to and including June 20, 2021.
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Lakes and Mountains holidays to Switzerland are further cancelled up to and including June 30, 2021.
According to the travel giant’s “Holiday Promise” if a holiday is cancelled customers do not need to do anything and they will be contacted in due course.
“Please rest assured, if your holiday has been cancelled, we’ll be contacting you soon to discuss your options,” explains TUI in a statement on its website.
“If you booked online, your booking information in Manage My Booking will be updated as soon as possible, too.
“We’re working around the clock to do this and are getting in touch with customers in departure date order.”
Passengers are also eligible to change their booking to another date fee-free if their destination requires quarantine in the UK if they are unable to travel due to new testing or vaccination requirements introduced after they booked, if they have been asked to self-isolate or if the area they live in goes into local lockdown when you’re due to travel.
Free-fee changes also apply to holidaymakers whose holiday destination turns from green to amber go goes onto the green watch list, or if someone in the travel party catches COVID-19 and needs to self-isolate.
Under TUI’s “package holiday refund guarantee”, customers are entitled to their money back within a guaranteed 14 days if it has to be cancelled.
The Government says it is reviewing its “traffic light” system for travel every three weeks.
“We expect the next announcement to be around the week commencing June 21,” explains TUI.
At this point, the airline will decide whether or not to cancel further holidays in line with official travel advice.
Portugal is the only nation to have, so far, lost its green list status.
Following the announcement, TUI offered all customers with flight and holiday bookings to Portugal, Madeira or Porto Santo, the option to rebook free of charge.
According to the BBC, half of TUI passengers still plan to travel to Portugal despite its new amber status.
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