TUI outlines safety measures for passengers on Marella Cruises
TUI flights, holidays and cruises with Marella Cruises have suffered countless setbacks as the coronavirus pandemic rages on. The tour operator has always been quick to respond to changing Government travel advice. So what are the latest updates for TUI trips?
TUI flights and holidays
TUI has cancelled holidays and plans to update customers in mid-February.
Holidays due to depart on or before February 28 are currently on hold.
In a statement on its website, TUI said: “As a result of the latest national lockdown measures announced on January 4, 2021, we’re not able to operate holidays for the moment.
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“Please rest assured, if you were booked to travel with us between now and mid-February, we’ll be contacting you soon to discuss our options. This will be done in departure date order.
“We’d like to extend a personal thank you for your patience and understanding as our customer service and social media teams work around the clock during such an unprecedented time.”
Furthermore, holidays due to operate on or before April 30, 2021, to Goa, India; La Palma, Canary Islands; Phuket, Thailand, Florida and The Gambia are also cancelled.
Impacted customers will be contacted by the travel provider in “departure date order” and offered a refund or the option to rebook.
Customers can also select a refund credit voucher which can be used to book a future holiday.
There are also options for holidaymakers whose plans have not yet been cancelled, but who do not feel comfortable to fly on their initially chosen date.
TUI’s website states: “We know how important flexibility is at the moment, so we’ve introduced a free changes policy.
“You can make a change fee-free up until 21 days before departure if you have a booking which falls into one of the following categories bookings made before February 28, 2021, due to depart before April 30, 2021, or bookings made between December 22, 2020, and February 28, 2021, due to depart before October 31, 2021.”
TUI Cruises – Marella Cruises
This week TUI announced its cruise brand Marella Cruises wouldn’t be sailing until after March.
“Due to the ongoing uncertainty around travel restrictions, Marella Cruises has extended its pause in operations up to and including March 31, 2021, for European sailings and to April 30, 2021, for long haul sailings from Jamaica and Barbados,” said TUI.
“We’re proactively contacting impacted customers to discuss their options which will include amending to another holiday for free with an incentive or cancelling and receiving a full refund.”
TUI ski holidays – Crystal Ski
TUI’s skiing arm, Crystal Ski, has axed holidays until early March.
The holiday company said: “We’re sorry to confirm that due to the impact of COVID-19 and the restrictions now in place, we can’t operate our holidays to Andorra, Austria, Bulgaria, Canada, Finland, France, Italy, Norway, Switzerland or the USA for departures up to and including March 5, 2021.”
Crystal Ski will contact anyone affected so there’s no need to get in touch.
As for travel after March 5, TUI said: “We are continuing to monitor the situation. For all holidays, we’ll be following Foreign, Commonwealth & Development Office (FCDO) advice, monitoring the situation closely and will do everything we can to get you to your destination.
“If travel restrictions or quarantine requirements remain in place, we’ll be in touch around two weeks before your departure date to offer a range of flexible options.”
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