It’s not every day that an airline reschedules a flight following a customer’s complaint — but United Airlines is making an exception.
United representative Robert Einhorn confirmed in an email to USA TODAY that the airline changed the departure time for one of its Tel Aviv flights after a customer expressed concern about missing the flight due to her religious obligations for Yom Kippur.
“After some coordination with the network team and the TLV airport authorities, the adjustment has been made,” Einhorn said, adding that the Monday night departure was pushed back from 8:05 p.m. to 10:50 p.m.
“The customer was very happy and sent a follow-up thank you note to the leadership team,” he added.
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