Waitress left in tears as staff ‘can’t cope’ with number of Brit staycationers
A waitress admitted she was left in tears as an angry customer made her shift hell and left her "at breaking point".
Emily Gimblett, 20, works as a waitress in Newquay and says she's been sworn at and threatened with violence while working at the Quintrell Inn, according to The Mirror.
The young worker, who says she has never seen the restaurant so busy thanks to Brit staycationers, once cried during her shift because of a "moody" customer.
Emily told the BBC: "She was really, really moody and I just cried.
"I had already been reduced to nothing that day… It's like a lose-lose situation.
"I have never seen it this busy, it is ridiculous… The amount of staff we have can't cope with the influx."
She added: "What you say to someone can ruin their whole day. We're still a person… We're tired."
Emily has pleaded on social media for "common decency" and said that people on holiday are regularly annoyed that "everywhere is fully booked every night".
Steve Young, owner at the Quintrell Inn, also told the BBC it was the "busiest ever season" in his eight years there.
He claims the abuse has "gone up an octave" and believes both tourists and locals have been "difficult".
"A vile group of blokes came in and one just flipped out and tried to attack me when I told them we couldn't fit them in," he said.
Hundreds of hospitality staff across the UK also seem to be experiencing similar issues.
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UK Hospitality has"urged all customers to treat staff with respect".
Staff at Heathfield Farm Dining and Carvery in Birkenshaw were abused after angry customers were told the restaurant was not open for breakfast.
Customers were reportedly unsympathetic, "shouting and swearing" at staff at the restaurant's front door when they found it was not open, Yorkshire Live reports.
"What we will NOT tolerate is guests coming to our door shouting and swearing at our team because we are short-staffed and can not open for breakfast," the restaurant said in a statement.
"We are doing everything we can to look after our team here at Heathfield Farm like we always have and when times are even harder and some of our team are struggling with their mental health we do not need our team being yelled at for reasons beyond their control.
"So please can we just ask… be kind. You don’t see behind closed doors, words hurt."
Meanwhile, hospitality bosses in Glasgow have asked customers to be kind to staff amid shortages across the city.
Chef Dean Banks, of The Pompadour and Haar at Home, says "mental health is a very big problem among workers in our industry at the moment".
He told Glasgow Live: “Some people are struggling with getting out of bed to face each day, that is a story we are hearing a lot.
"Some people are having to take sick days over mental health, others are having to self- isolate due to being pinged – although we haven’t had a single positive case, we still suffer from the isolations."
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