TUI outlines safety measures for passengers on Marella Cruises
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TUI has been quick to respond to Government travel changes throughout the coronavirus crisis. However, it can be tricky to keep up with what is going ahead and what is cancelled. These are the latest updates from TUI.
TUI Marella Cruises
TUI announced on Monday night that Marella Cruises would be extending its pause in operations.
Cruises with TUI will now not resume until June at the earliest.
Marella customers who are affected will be contacted.
They will be able to get a refund or change their cruise holiday for free.
“Due to the ongoing uncertainty around travel restrictions, Marella Cruises has extended its pause in operations up to and including April 30, 2021,” said TUI in their latest statement.
“We’re proactively contacting impacted customers to discuss their options which will include amending to another holiday for free with an incentive or cancelling and receiving a full refund.”
TUI cancelled its package holidays on January 5 following the news of a third national lockdown.
TUI states on its website: “Due to the impact of COVID-19 and travel restrictions in place all TUI holidays up to and including March 7, 2021, have been cancelled.
“Customers will be contacted in departure date order to discuss their options, which will include amending to another holiday with an incentive or cancelling and receiving a full refund.
“We will constantly review our holiday programme in line with updated travel advice.”
What’s more, holidays due to depart on or before April 30, 2021, to Goa, India; La Palma, Canary Islands; Phuket, Thailand, The Gambia and Florida are also cancelled.
After it was announced that hotel quarantine would come into force for arrivals from 33 countries from Monday, TUI said: “We’re aware of the Government’s announcement regarding mandatory hotel quarantine for arrivals to the UK from ‘red list’ countries from February 15.
“As we’re currently not operating, we’re working through what this means for our holiday programme and we’ll be contacting any impacted customers as soon as we have more information.”
TUI has cancelled all flights until the second week of March due to the Covid crisis.
This is in line with its holiday cancellations.
On the TUI website, flights can only be booked from March 8 onwards.
TUI Crystal Ski
TUI’s skiing arm, Crystal Ski, has axed holidays until mid-March.
The holiday company said: “We’re sorry to confirm that due to the impact of COVID-19 and the restrictions now in place, we can’t operate our holidays to Andorra, Austria, Bulgaria, Canada, Finland, France, Italy, Norway, Switzerland or the USA for departures up to and including March 12, 2021.”
Crystal Ski will contact anyone affected so there’s no need to get in touch.
As for travel after March 12, TUI said: “We are continuing to monitor the situation. For all holidays, we’ll be following Foreign, Commonwealth & Development Office (FCDO) advice, monitoring the situation closely and will do everything we can to get you to your destination.
“If travel restrictions or quarantine requirements remain in place, we’ll be in touch around two weeks before your departure date to offer a range of flexible options.”
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